Return, Replacement & Refund Policy
Return, Replacement and Refund
The
team of Sareez is proud of its expertise in the field which has been acquired
by means of intensive hard work and extensive market study over a decade. Time
and again, we remind our customers of our aim to please them and our priority
to cater to their needs. However, should an unfortunate event arise where you
may have to return a product for refund or replacement, we have laid out an
easy process to assist you with it.
Sareez
provides following return option.
If you are not satisfied with the product ONLY due to defective product quality, Please email to support@sareez.com within 48 hrs of receiving the product with your order no & product SKU code. Do not return any product without informing us. In case of any issue with the product, kindly share the image of the specific part along with a complete image of the product received. After confirmation from our end, the products should be returned in original condition with tags intact as attached in the dress. It needs to be returned back to the following address:
Support Department
C/o VEDIKAS,
15, Bhagwan Path, T.N.Mishra
Marg,
Nirman Nagar, Jaipur -
302019 (Rajasthan) India
Ph : +91 79765 22006
The return package should be marked as "DEFECTIVE RETURN PRODUCTS" .
Kindly use postal services to return & provide us with the scanned copy of postal slip within 7 days of our confirmation email. International shipments usually take between 2 to 6 weeks in transit to reach our ware house. Once we receive the product you will get a acknowledgement email. For the product charges & stitching charges you can opt for exchange / store credit, which will be less shipping charges.
We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods. We do not accept any returns after 7 days of receiving the shipment. We do not provide any return labels.
Exchange
The delivered product can only be exchanged in case of any defect in the item. We do not offer exchange for any other items. The returning procedure is same as above.
Cancellation
At Sareez, we do not provide any Cancellation option once the payment is made successfully.
Still the client can connect with the customer support for opt for replacement option as per the availability.
Also note that the delivery date might change accordingly.
Item Availability
We
bring our customers only the latest and most exclusive products, which is why
our customers love us. Thankfully our client base increases on a daily basis
and so does the demand for our products. Who doesn’t want to look ‘the’ best
anyway? Though we continuously aim at deliver the chosen products to you, there
are times when we aren’t able to fulfill some of your needs due to
unavailability of the product at the warehouse. This happens mainly when the
products are sold out or out of stock. In case of such a situation, we
encourage our customers to select the next best option. If customers do not
find an alternative which makes them as excited as their initial choice, we
regretfully yet promptly refund the entire amount spent on the product along
with the shipping charge with absolutely no deductions. We also offer a
compensation by way of store credit depending upon the order value and delay in
communication.
Color and Description
Disclaimer
We,
at Sareez, do our best to present the products on our website as they appear in
original. While great effort has been put to accurately reproduce products in
their original style and texture, there may be minor variations in the color of
the actual product. This color variation between the actual product and that displayed
on the website is mainly due to the effects of digital photography and color
settings and capabilities of monitors. Minute variations may also occur due to
the fabric dyes. Products ordered with sequin and stone decoration often come
off even with best and careful handling, so it should be known while placing
the order. Colors of Red, Maroon, Off-White and Orange have a higher tendency
to reflect differently than other color shades. Few of the fabrics have
tendency to reflect textured effects as a proof of their authenticity. This
should not be mistaken for a faulty product. Handicraft, hand dyed, items will
always have certain minor differences. It is practically impossible for us to
replicate the same colors on a product as seen on the website or your computer
screen. A minor variation in the shade selected by you is considered as a
normal practice as these products have a tendency to reflect different shades
of a color under different light and weather, type of camera used for
photography or type and settings on the computer monitor. We request you to
place an order keeping in mind these minor variations in the product as seen on
a computer screen against the actual color of the product received.
Stitching Disclaimer
We
provide the stitching service to our customers as per the measurements
mentioned by them in the measurement form filled while placing the order. We
suggest our customers to be cautious while submitting their measurements as we
will not be responsible for any incorrect measurements submitted by them. We
believe our customers understand that even if they get something custom
tailored locally, multiple sessions of trial and alterations are needed before
the desired fit, pattern & look can be obtained. If you do not have
facilities of local alterations or do not have access to someone who can help
you with alterations you can contact us. In any such case unless the error is
on our side cost need to be borne by the customers.